By signing the completed registration form, you are agreeing to the following terms and conditions:

• Registration:  All students must complete a registration form in full prior to the start of the lessons and return it to Anna’s Language Academy (ALA).  Any changes to the information provided must be notified in writing as soon as possible.

• Initial Assessment: All private students will have an initial assessment of 30 minutes free of charge to evaluate their level and tailor-make a study programme.

• Remote Lessons:  ALA’s lessons will be conducted online using Zoom or Skype.  It is the student’s responsibility to download the relevant software and ensure that they have adequate broadband speed.

• Payments: If ALA and private students agree to pay on a lesson-by-lesson basis, then payment is due 24 hours after each lesson.  If ALA agrees a price for a fixed number of lessons, then payment shall be made in advance of the lessons commencing.   All payments must be made by bank transfer to the bank details provided by ALA. This provision is subject to the Lesson Cancellation Provisions set out in Paragraph 5.

• Cancellation Policy:  In the event that a private student cannot attend a lesson, immediate notice shall be provided to ALA.  In the event of cancellation by a student the following will apply:

  • Over 48 hours’ notice, full refund or no charge

  • Over 24 hours’ notice, 50% refund or 50% charge

  • Under 24 hours’ notice, no refund or the full charge will apply

• In the event that the student logs on later than 15 minutes after the commencement of the lesson start time, the lesson will be cancelled and the full charge will apply.

• In the event of cancellation caused by ALA, ALA will seek to arrange a replacement lesson as soon as possible. 

• Non-transferable:  Bookings are non-transferable.

• Lesson Times:  Lesson times will be agreed between ALA and the student.  Lessons will follow the school academic year and there will be no lessons conducted during school holidays unless mutually agreed.

• Change in Terms and Conditions: Anna’s Language Academy reserves the right to change these terms and conditions with reasonable written notice to students.